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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator must parse complex data returned from an API call within Flow Designer. The required logic cannot be implemented using Pebble Templates, so the administrator decides to use a function. Which two programming languages can the administrator use to write the function? (Choose two.)

A) JavaScript
B) Python
C) Go
D) Typescript
E) Rust

2. An enterprise requires that customer interaction recordings remain within a specific geographic region for compliance reasons. Which Webex Contact Center capability addresses this requirement?

A) Regional media storage policies
B) Local survivability gateway
C) SRST failover mode
D) QoS DSCP rewriting

3. Refer to the exhibit. Agent X has a Skill Profile assigned and the Skill Profile has skills assigned according to their proficiency. In which two places can you define call routing criteria for routing calls to this agent? (Choose two.)

A) Assigned to Capacity-based Teams
B) Allocated to Channels
C) Assign skills to the queue
D) Assign skills in flow
E) Allotted on Desktop Profile

4. A customer using Webex Contact Center wants to transition from traditional agent-based routing to a skill-based routing model that uses skill criteria assigned to the queue functionality to enhance efficiency and customer satisfaction. Which two essential configuration actions must the administrator complete to successfully take this transition? (Choose two.)

A) Associate skill criteria to the queues.
B) Assign call distribution groups to queues.
C) Assign skill criteria to the agent teams that are grouped into call distribution groups.
D) Associate agents directly with the queue.
E) Assign skill profile directly to agents.

5. What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

A) DNS-based trunks
B) enterprise trunks
C) registration-based trunks
D) PSTN trunks
E) certificate-based trunks

Solutions: