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Avaya APSS Unified Communications Online Test Sample Questions:

1. You are talking to Claudine, a CFO (chief financial officer). Claudine's business challenges are to manage the business in this economy, work with limited resources, and tightly control expenses. Which two of the Avaya capabilities will help with these business challenges? (Choose two.)

A) Add new communication features by replacing legacy systems.
B) Realize cost savings through centralized management, SIP trunkingand tail-end hop off.
C) Integrate legacy systems to take advantage of the current investment.
D) Enable first call resolution to improve customer service.

2. You are in discussions with an Avaya customer who has expressed interest in customizing the interactions of their call centers. You have mentioned that the Avaya Aura8 Collaboration Environment is a secure, cost-efficient development platform. What are two additional statements that you might share with the customer? (Choose two.)

A) Avaya Aura* Collaboration Environment requires extensive communications development skills that Avaya Professional Services can provide
B) Avaya Aura* Collaboration Environment does NOT require prior communications development skills
C) Avaya Aura* Collaboration Environment integrates Unified Communications and contact center resources with business applications and workflows
D) Avaya Aura* Collaboration Environment is a closed development environment

3. You are helping Julio, an account executive, prepare for his Avaya Aura* presentation to his client. Although he understands that the architecture is a foundation for UC {unified communications) or CC (contact center) solutions, he wants to know what other purpose makes Avaya Aura" different from other architectures. (Choose one.)

A) It delivers a next generation, technology-centric architecture that provides advanced functionality.
B) It provides the latest four layer or tier architecture.
C) It creates a connection-based architecture that provides people-centric collaboration by replacing a client's legacy solution.
D) It offers a people-centric architecture that enables business collaboration functionality.

4. Larry is becoming familiar Avaya Aura@ Conferencing and is trying to understand the advantage of this Avaya conferencing solution over competitors. What two things could you tell Larry about Avaya Aura@ Conferencing? (Choose two.)

A) Avaya Aura* Conferencing architecture separates management of conferences and management of media streams.
B) Avaya Aura@ Conferencing is a software-based, multi-modal conferencing engine that provides seamless access to multipoint audio, web and video.
C) Avaya Aura@ Conferencing is made up of a stand-alone audio bridge, and standalone Video bridge that allows for implementation flexibility.
D) Web Conferencing is an add on to Avaya Aura@ Conferencing that provides a rich feature set.

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