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Avaya 3000-3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. For an IP500v2 to support third-party call accounting software, which two setting must be set in the IP Office to get the application to work? (Choose two.)

A) Set IP address of call accounting software.
B) Install Delta Server.
C) Set CDR.
D) Set SMDR.

2. Click the Exhibit button.

A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?

A) All cards may not be seated correctly.
B) Embedded Voicemail is not running properly.
C) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
D) You need to buy additional licenses

3. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ICR with account codes and CDR-enabled for billing.
B) ACD via VM Pro Campaign Manager and a campaign database
C) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
D) ACD to distributed Hunt Groups and one-X Portal Call Accounting

4. A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A 20 - channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5MB VLAN with QoS to support the VolP traffic. The customer wants the highest voice quality while keeping Voice Compression Module (VCM) resource use at a minimum. Which codecs should be used for the SIP trunk and IP telephones to meet the client requirements?

A) G.711 for the SIP trunk and G.711 for the IP telephones
B) G.711 for the SIP trunk and G.729(a) for the IP telephones
C) G.729(a) for the SIP trunk and G.711 for the IP telephones
D) G.729(a ) for the SIP trunk and G.729(a) for the IP telephones

5. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

A) Start the IP Office Manager application.
B) The 5430 DS is no longer supported.
C) The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
D) The 5420 DS is corrupted and must be replaced
E) If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.

Solutions: