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Salesforce Certified Business Analyst Sample Questions:

1. The business analyst (BA) for Cloud Kicks' new Experience Cloud project needs to research behavioral differences across its customers. The BA must identify which behaviors unify customers so that the development team can use these behavioral nuances to anchor their app design.
What is the output of the BA's research?

A) Characters
B) Archetypes
C) Personas

2. The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT).
What is the goal of UAT?

A) To ensure what was originally requested is being delivered
B) To identify acceptance criteria with pass/fail indicators
C) summarize the overall ask and determine what is in scope

3. The finance team is rolling out a new sales process in Sales Cloud for opportunities that are Closed/Won.
After meeting with the team, a business analyst (BA) realizes that several requirements for the new process will need further refinement.
What should the BA use to keep track of changes to the process documents?

A) Version control
B) Business backlog
C) Communication template

4. Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers.
The business analyst (6A) leading this project needs to validate that the requirements meet the goal.
What should the BA do to ensure alignment?

A) Conduct a white boarding session to ensure the requirements are accurate.
B) Survey customers to confirm whether the new site meets their requirements.
C) Circulate the requirements to stakeholders, incorporate feedback, and obtain sign-off.

5. Northern Trail Outfitters is Updating Its customer portal built on Experience Cloud. The team has drafted a user story:
"As a customer, I want to be able to chat with a support agent and view my account, see my orders, and ask questions via the customer port.
What should a business analyst do to improve this user story?

A) Estimate how long it will take the technical team to complete the story.
B) Adjust the goal of the user story to be independent.
C) Include specific information about potential Salesforce solutions.

Solutions: