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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. What does the "frequency cap" setting control in an action map?
Response:

A) The maximum times an action can trigger for a visitor
B) The number of simultaneous offers per visitor
C) The number of agents assigned to the map
D) The engagement queue overflow limit

2. What can be indicators of GPR effectiveness in the Detail View?
(Choose two)
Response:

A) Decline in first call resolution
B) Increase in transfer rate
C) Reduced average talk time
D) Stable or improved customer satisfaction

3. What are two primary outputs of the GPR comparison test result dashboard?
(Choose two)
Response:

A) Outcome uplift percentage
B) Agent shift adherence
C) Queue-level performance metrics
D) Forecast accuracy deviation

4. What type of metrics can be viewed in an Action Map Report?
Response:

A) Bot-to-agent transfer count
B) Offer impressions, acceptances, and conversion rate
C) Call duration and hold time
D) Agent logins and shift adherence

5. Which of the following is NOT a valid action in a GPE Action Map?
Response:

A) Initiate a web chat
B) Launch a voice IVR
C) Display a content offer
D) Trigger a webhook

Solutions: