Microsoft MB7-848 Q&A - in .pdf

  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
  • Updated: Aug 15, 2026
  • Q & A: 50 Questions and Answers
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Microsoft MB7-848 Q&A - Testing Engine

  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
  • Updated: Aug 15, 2026
  • Q & A: 50 Questions and Answers
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Microsoft MB7-848 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Orders and Calls25%- Creating, scheduling, and dispatching service orders
  • 1. Registering service hours, parts, and expenses
    • 2. Resource assignment and skill matching
      • 3. Completing and closing service orders
        Topic 2: Setup and Configuration of Service Management25%- Service Management setup
        • 1. Service item groups and components
          • 2. Service policies and default values
            • 3. Fault codes, symptom codes, and resolution codes
              • 4. Warranty and contract templates
                Topic 3: Invoicing and Reporting10%- Generating service invoices
                • 1. Service analytics and reports
                  • 2. Integration with Finance and Inventory
                    Topic 4: Service Contracts and Agreements20%- Creating and managing service contracts
                    • 1. Coverage and exclusion rules
                      • 2. Contract renewals and terminations
                        • 3. Contract billing and pricing
                          Topic 5: Service Items and Components20%- Creating and managing service items
                          • 1. Tracking service item history
                            • 2. Replacing and upgrading components
                              • 3. Registering installed components

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