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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks (CK) has gone through a comprehensive redesign of its internal sales process to better embed it into the capabilities of Sales Cloud. CK's executive stakeholders are concerned there will be limited adoption by the sales team, as Sales Cloud is too new to them and their processes were mostly based on guided documents within Excel.
Which approach should the strategy designer recommend to aid the sales team in onboarding to Sales Cloud?

A) Sync an Excel file with Salesforce Connect.
B) Use In-App Guidance and invest in change management.
C) Customize Sales Cloud to mimic existing sales process.

2. Cloud Kicks (CK) has just added sustainability as a corporate value. CK has assigned a strategy designer to partner with the manufacturing team to look for opportunities to improve on its sustainability goals.
What should the designer do to build and rationalize a case with this new team?

A) Meet with the manufacturing team and give them feasible solutions.
B) Analyze internal systems through the lens of environmental risk.
C) Present research on climate change to the manufacturing team

3. While conceptualizing a new footwear line, the design team gained feedback that both employees and consumers are seeking more sustainable products. Leaders need more rationale to justify the investment.
Which values-based design principle should be used to reinforce this feedback?

A) Create products from recycled materials.
B) Focus on creating enduring advantage
C) Use energy from renewable resources.

4. Cloud Kicks has released a wearable device for athletes but struggles to find product market fit. The design team begins an initiative to better understand user needs and improve the device.
What should the strategy designer do to engage with internal stakeholders invested in the project?

A) Assign specific tasks to each stakeholder so they each add something important to the project,
B) Survey stakeholders for insights and ideas, as their diverse perspectives are likely to uncover unmet needs.
C) Align stakeholders on what success for the looks like and throughout the project,

5. Cloud Kicks (CK) is going through a digital transformation exercise around its customer support capabilities. CK's strategy designer suggests to include Omni-Channel as a part of the company's transformation discovery.
Which channel is included in Salesforce Omni-Charmel capabilities?

A) Onsite Visit
B) Messaging
C) Self-Service

Solutions: