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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question 1

When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A. XVR-300XB port
B. NET 1Port
C. SER MGT Port
D. NET MGT Port

Question 2

A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A. Avaya Terminal Emulator is being used on an unsupported operating system.
B. The wrong version of Avaya Terminal Emulator has been loaded on the PC.
C. There is a firewall between the PC and the CMS.
D. Avaya Terminal Emulator did not load correctly and needs to be reloaded.

Question 3

Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?

A. An agent forgot to log out.
B. The holiday was not administered in the holiday tablet
C. The Communication Manager was down.
D. The holiday recording was not functioning properly.

Question 4

Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A. Voice over IP
B. Integrated Announcements
C. Music-on-hold
D. Local Announcements

Question 5

Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A. E is a standard vector code for evacuation
B. E is assigned to a VDN that routes calls to an evacuation vector
C. E has a vector variable that is changed when an evacuation is required
D. E has been administered as a Feature Access Code

Solutions: