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Apple Desktop Service Certification Sample Questions:

1. A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?

A) Can you open any files?
B) Is your Mac connected to a network?
C) Can you open other AppleWorks files?
D) What version of AppleWorks are you using?

2. The liquid cooling system inside a Power Mac G5 (June 2004) has failed, causing a coolant leak. According to Apple references, what should you do FIRST?

A) Use a patch kit to re-seal the leak.
B) Let the computer run overnight to evaporate any spilled liquid.
C) Drain and refill the liquid cooling system.
D) Unplug the computer immediately.

3. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?

A) Order all available service parts for the appropriate configuration of the product.
B) Discharge the CRT and establish an ongoing ground.
C) Disconnect and reconnect all internal cables.
D) Gather all necessary tools and perform all preliminary steps.
E) Lay the product on its side so it will not fall over.

4. Where is the BEST place to look for information regarding special take-apart tools for an Apple product?

A) Service manual
B) User's manual
C) Service News
D) Discussions

5. Examine the exhibit. Notice the lack of IP address information for built-in Ethernet. What is the most likely cause of this condition?

A) No DHCP server available.
B) No active Ethernet link.
C) AppleTalk is active.
D) Incorrect DNS entry.

Solutions: