Cisco 100-140 Q&A - in .pdf

  • Exam Code: 100-140
  • Exam Name: Cisco Certified Support Technician (CCST) IT Support
  • Updated: Sep 17, 2026
  • Q & A: 649 Questions and Answers
  • Printable Cisco 100-140 PDF Format. It is an electronic file format regardless of the operating system platform.
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Cisco 100-140 Q&A - Testing Engine

  • Exam Code: 100-140
  • Exam Name: Cisco Certified Support Technician (CCST) IT Support
  • Updated: Sep 17, 2026
  • Q & A: 649 Questions and Answers
  • Install on multiple computers for self-paced, at-your-convenience training.
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About Cisco Certified Support Technician (CCST) IT Support - 100-140 Exam

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Cisco 100-140 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.
Topic 2
  • Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.
Topic 3
  • IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.

Reference: https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccst-it-support.html

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