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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Identifizieren Sie das fehlende Wort im folgenden Satz.
Der Zweck der Praxis des „Informationssicherheitsmanagements“ besteht darin, die Informationen der Organisation zu [?].

A) speichern
B) bereitstellen
C) schützen
D) Prüfung

2. Identifizieren Sie das fehlende Wort im folgenden Satz
Der Zweck der Service-Konfigurationsverwaltung besteht darin, sicherzustellen, dass genaue und zuverlässige Informationen über die Konfiguration von [?] und den CIs, die sie unterstützen, verfügbar sind, wann und wo sie benötigt werden.

A) Beziehungen
B) Organisationen
C) Dienste
D) Ergebnisse

3. Welche Aktivität ist Teil der „kontinuierlichen Verbesserungspraxis“?

A) Identifizierung der Ursache ungeplanter Dienstunterbrechungen.
B) Verbesserung der Beziehungen mit und zwischen Stakeholdern.
C) Bearbeitung von Lob und Beschwerden von Benutzern, um Verbesserungen zu identifizieren.
D) Priorisierung und Erstellung von Business Cases für Verbesserungsinitiativen.

4. Welches ITIL-Leitprinzip empfiehlt die Verwendung vorhandener Dienste, Prozesse und Tools bei der Verbesserung von Diensten?

A) Iterativer Fortschritt mit Feedback
B) Fokus auf Wert
C) Keep ist einfach und praktisch
D) Beginnen Sie dort, wo Sie sind

5. Welche Servicekatalogansicht wird beim Aufbau der Beziehung zwischen Services, SLAs, OLAs und anderen zugrunde liegenden Vereinbarungen als vorteilhaft erachtet?

A) Servicebasierte SLA-Ansicht
B) Großhandelskundenansicht
C) Ansicht der unterstützenden Dienste
D) Einzelhandelskundenansicht

Solutions: