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Apple 9L0-064 Exam Syllabus Topics:

Apple OS X v10.8 Troubleshooting Sample Questions:

1. Dave has recently purchased a third party router, and now finds he can no longer host video chats. What section of the Messages Connection Doctor will allow him to detect if the router is configured correctly?

A) Network Status
B) Statistics
C) Show Detail
D) Firewall

2.
Examine the image above. Notice that the Wi-Fi status indicator is yellow. Complete the following statement about the status of the Wi-Fi service on this Mac. Wi-Fi service is __________.

A) Inactive (off)
B) Active but not connected
C) Active and connected
D) Inactive (hardware is missing)

3. You suspect that a customer's MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?

A) Start the MacBook Pro from an external disk, or netboot image.
B) Erase the customer's hard disk, reinstall OS X Mountain Lion, then create a new user.
C) Create a new user in the Users & Groups preferences pane and test in that user.
D) Create a new location in System Preferences > Network.

4.
Please examine the image above. A customer with a MacBook Air (13-inch, Mid 2011) sees this image on his screen. What would cause his Mac to display this image at startup?

A) The Mac is starting up from an external USB or Thunderbolt storage device.
B) Apple Service Diagnostics is loading.
C) Internet Recovery has started downloading the OS X Recovery system image.
D) EFI has detected a hardware issue.

5. If a customer's system has the minimum RAM necessary to use OS X Lion (2 GB), he will have enough RAM to install OS X Mountain Lion. True or False

A) False
B) True

Solutions: