HP HP2-H65 Q&A - in .pdf

  • Exam Code: HP2-H65
  • Exam Name: Selling HP Personal Systems Services 2018
  • Updated: Jul 29, 2026
  • Q & A: 36 Questions and Answers
  • Printable HP HP2-H65 PDF Format. It is an electronic file format regardless of the operating system platform.
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HP HP2-H65 Q&A - Testing Engine

  • Exam Code: HP2-H65
  • Exam Name: Selling HP Personal Systems Services 2018
  • Updated: Jul 29, 2026
  • Q & A: 36 Questions and Answers
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HP HP2-H65 Exam Syllabus Topics:

SectionObjectives
Topic 1: Selling and Value-Based Positioning- Value proposition of HP personal systems services
- Customer needs analysis and solution mapping
Topic 2: Competitive Differentiation- HP advantages vs. competing PC vendors
- Security, manageability, and reliability features overview
Topic 3: HP Services and Support Offerings- HP Care Pack services and warranty extensions
- Lifecycle services and device protection options
Topic 4: Sales Process and Services Attachment- Upselling and cross-selling HP support services
- Integrating services into hardware sales cycles
Topic 5: HP Personal Systems Portfolio Overview- Product positioning and use cases in enterprise and SMB environments
- Desktops, notebooks, workstations, and thin clients

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?

A) HP Cross Sell Solution
B) HP Cirrus
C) HP Sales Central
D) HP Support Center


2. According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?

A) <10%
B) 22%
C) 90%
D) 55%


3. HP Next Business Day Onsite services benefit customers in which ways? (Select two.)

A) They can be enhanced by adding remote support for minimal additional cost.
B) They automatically come with the Image and Application service.
C) They cover repairs due to spills, drops, or electrical surges.
D) They enable IT resources to focus more on the value-added business tasks.
E) They help minimize the impact of downtime on the business.


4. How do HP Services help customers save money and simplify processes? (Select two.)

A) They cover 80% of out-of-warranty repairs.
B) They provide free delivery.
C) They limit unexpected costs.
D) They cover in-warranty devices from non-HP brands.
E) They enable customers to concentrate on core business activities.


Solutions:

Question # 1
Answer: C
Question # 2
Answer: D
Question # 3
Answer: A,B
Question # 4
Answer: B,E

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