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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which two statements are true regarding the Cisco Unified Contact Center Enterprise Release 8.0(x) Mobile Agent peripheral gateway capacity? (Choose two.)

A) Each mobile agent for a call-by-call configuration equals 2.4 local agents.
B) Each mobile agent for a nailed-up configuration equals 1.73 local agents.
C) Each mobile agent for a nailed-up configuration equals 1.37 local agents.
D) Each mobile agent for a call-by-call configuration equals 2.2 local agents.

2. Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

A) PSTN gateway trunks
B) IVR ports
C) agents
D) MTP resources

3. Which Cisco Unified ICM Administrative Server type does not require Microsoft SQL Server to be installed on the physical server?

A) Administrative Server with Real Time Data
B) Administration Client
C) Administrative Server with Historical Data Server
D) Historical Data Server with Detail Data Server
E) Configuration Only Administrative Server

4. Which two of these are sizing considerations for an IVR Peripheral Gateway for the Cisco Unified Contact Center Enterprise solution 7.5(x)? (Choose two.)

A) An IVR Peripheral Gateway can support up to 9,999 sessions or ports across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
B) An IVR Peripheral Gateway can support up to 40 calls per second across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
C) An IVR Peripheral Gateway can support a mix of Service Control Interface (SCI) and Call Routing Interface (CRI) across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
D) An IVR Peripheral Gateway can support up to 80 Peripheral Interface Managers (PIMs) coloaded on the same MCS 7845 class server.

5. How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/Child model with calls queued at the parent?

A) in the child Cisco Unified Contact Center Enterprise system, using call type data
B) in the parent Cisco Unified ICM system, using Agent Level Detail data
C) in the parent Cisco Unified ICM system, using skill group data
D) in the child Cisco Unified Contact Center Enterprise system, using services data

Solutions: